FAQ

• Why can’t I see prices?

We tailor prices for each customer based on the quantity and type of goods requested.

• How do I buy from us?

Based on your inquiry, we will prepare an offer. We’ll then confirm the details and you can place your order.

• How will my order be delivered?

We ship goods via our contracted carrier, or you can pick them up in person:

• What is the warranty on the products?

The warranty period varies and is specific to each product. Since this is a transaction between legal entities (B2B), the standard consumer warranty regime does not apply. The seller is liable only for defects that the goods had at the time they were received by the buyer.

Please inspect the delivered goods immediately upon receipt, especially when delivered by a courier service.

For selected product ranges, it is possible to conclude special warranty agreements with extended coverage. Contact us for details.

• The product I purchased from you is faulty—what should I do?

Please contact our service department by phone at +420 597 407 346 or by email at servis@elvac.eu. You can find more about the procedure in the Warranty Claims section.

• Can I contact you about a fault outside the warranty period?

Yes, we also provide out-of-warranty service. Please contact the service team at +420 597 407 346 or servis@elvac.eu.

• How can I pay for my order?

The payment method is always specified in the offer and may vary depending on the type of goods.